If a caller has been on hold for more than two minutes, or calls your number out of hours, we give them the option to leave a voicemail. Once they have completed the message, we email it to you in seconds. Making it easy for you to listen to, forward and store. This feature is so much better than an old fashioned answer phone!

Choose from over 200, 0844 or 0843 numbers. Never have to change your telephone number again, no matter what part of the UK your business moves to. Get a BIG company feel with BIG company features for FREE whilst giving your customer a number which has a low call cost!

This useful feature is very handy if you pop out of the office in a hurry! It allows you to hit a button and send calls to your out-of-hours announcement! Great when you have to run.

You can login to your online web panel at any time, day or night, and change the setting for your SwitchboardFREE number.

All the changes you make take immediate effect so if (for example) you want to have all business calls sent to your mobile phone over your lunch hour then you can simply login to your online control panel, change your redirect settings, save the changes and all your calls will immediately be forwarded to your mobile phone. Once you return from your lunch break you can do the same in reverse.

The online control panel is simple and easy to use yet gives you incredible flexibility over how your SwitchboardFREE number works and sounds.

When callers phone outside your normal opening hours, the call is recorded and sent via a missed call alert to your email, ensuring you never miss an opportunity. You can also set the system to offer an out-of-hours voicemail if you wish. This feature is also great if you're a home worker and don't want people calling you in the evening!

Know which numbers under your account people are calling. Compare numbers, track your marketing and KNOW which adverts work and which adverts are wasting money! If you take a few moments to use the stats, we can guarantee you will save big money on ineffective advertising!

Campaign reporting enables you to track marketing spend and telephone call conversion from different website referrers.

Campaign reporting is a powerful and malleable tool. It allows you to quickly and easily run managed reports to compare the number of calls (and the results of those calls) providing accurate statistics on aspects such as how well different adverts are performing, which web pages are inspiring your visitors to call you and what percentage of your web site visitors from a particular referrer are going on to call you.

The system allows you to quickly record a customer introduction or an out-of-hours message that reflects your opening times and / or emergency contact number. Or choose from dozens of pre-recorded greetings that we supply.

If you are using a free Switchboard account the prompt customisation service is offered via an 090 telephone number charged at 52p per minute from a BT landline.

If you are a premium account holder this service will be offered via a 0844 or 0843 telephone number charged at standard rate.

While your callers are waiting to be connected they are played 'On-hold' music. You can choose the genre of music your customers can hear from over 19 different choices currently available. To listen to the different music choices available call the numbers below:

0843 289 7401	Michael Jackson	0843 289 7402	Hip Hop
0843 289 7403	Abba	0843 289 7404	Sounds of Summer
0843 289 7405	Christmas	0843 289 7406	Classical
0843 289 7407	Pop	0843 289 7408	Swing
0843 289 7409	Jazz	0843 289 7410	Latin
0843 289 7411	The 60's	0843 289 7412	The 70's
0843 289 7413	Beep	0843 289 7414	Ring Tone
0843 289 7415	The 90's Upbeat	0843 289 7416	Accoustic
0843 289 7417	Mashup Mix	0843 289 7420	Bollywood / Bhangra
0843 289 7419	X-Factor Winners

Calling the above numbers will not connect you to a member of staff and are only intended to demonstrate the different genres of 'On-hold' music available for your queue.

If you work from more than one location, or your company has multiple offices or employs home workers, we can distribute your calls to any of three landline locations. This ensures that the call is answered by the first available operator regardless of their geographic location within the UK.

Utilise Google's free and powerful Analytics package to analyse your call statistics and gather geographic data on your callers, empowering you to make informed decisions that will help you with design, promotion and media. For the first time be able to analyse your call and web traffic in one place, effectivley and best of all... for free! Remember, the free Switchboard is the only call manager in the UK which gives you all of this functionality free of charge: empowering UK businesses to work smarter.

If you have limited lines into your office, we will queue the callers and put them through to you as soon as a line becomes free. In effect, this increases the number of lines available to you. This will be especially useful to you at busy times of the day or should you have a particularly busy inbound campaign . Your customer will never hear the engaged tone and you'll never miss a call again!

Once a customer calls your number, we record the inbound CLI (the caller's phone number) when available. Should a customer hang up when they are on hold we will immediately send their phone number to your email address so you can call them back.

At a small additional cost you may also receive your 'missed call' alerts via SMS to your mobile phone. SMS alerts are great if you are out of the office for the day or are called away at short notice. Optional SMS credits can be purchased via WorldPay once you are logged into your account. Many companies have increased their staffing levels as a result of this useful service - a major plus for customer service!.

You can instantly re-route the calls made to your SwitchboardFREE number to up to five different UK landline and mobile numbers.

These can be changed as often as you like via your online web control panel.

Divert your calls to up to five different locations, including your mobile - just give your customers a single number! Have your calls try your landline, then your mobile or go directly to your mobile phone. Use your mobile phone as a second inbound line at busy times!

Charges apply

Each number you obtain can be configured for a different purpose e.g. sales, admin, support etc. When you answer the call you will hear a short message which will identify the call; such as "you have a sales call". This allows you to personalise the way in which you greet each caller. Whether you operate more than one company from a single office or have home workers who need to identify between personal and business calls, this function will become invaluable to you!

Your first two SwitchboardFREE numbers and the use of almost every feature is 100% Free. You will never receive a bill for the service or any call costs when using your free SwitchboardFREE numbers and redirecting to UK landlines.

When opening an account and getting your free number you are under no obligation at all and can simply stop using the numbers whenever you wish.

Auto Attendant (e.g. "Press 1 for sales, press 2 for support") With between 1 to 9 options for you to choose from, it enables you to better manage your calls and make sure that your callers are routed to the most appropriate person or department in your organisation. Ideal for growing companies or where you have a workforce split in different geographic locations. Your staff may even all work from home, but your callers will never know! This powerful option is simple to set up and can be personalised to suite the way you want to use it.

Auto Attendant projects a "Large corporate" images to your callers. This feature comes as standard for all customer and is FREE for you to use!